We must all take action now to support those living with 22q11 Deletion Syndrome. Let's make a difference for our children and future generations. Donate to Max Appeal
At upleashed, we are committed to providing clear, fair terms for anyone using our website, downloading our tools, or working with us. These Terms of Use explain how our website, products, and services may be used and how they apply to you. By using our website or any upleashed product or service, you agree to these Terms of Use. If you do not agree, you must not use our site or services.
Last updated: 24 November 2025 Previous updates: 20 October 2024, 08 July 2023, 11 November 2022
upleashed Limited (referred to as upleashed, we, us, or our) is a company registered in the Isle of Man under Company Number 021517V. Our registered address is Sycamore House, Glen Duff, Lezayre, Isle of Man, IM7 2AT, British Isles. We specialise in skills matrix solutions and operational support, including: - PulseAI, our AI enhanced skills matrix available on web, Apple iOS, and Android - Advanced Excel Skills Matrix and Free Skills Matrix templates for multiple sectors - process mapping and improvement - project management services - statistical development and analytics - brand, web, SEO, and app development - digital services and related consulting - Isle of Man/UK Trade Mark Service and brand protection support. Our website is available at https://upleashed.com and related sub pages. We sell to organisations and to individual customers wherever it is lawful for us to do so and where UK English is suitable for communication. Nothing in these Terms overrides any mandatory legal rights that consumers have in their own country.
These Terms of Use apply to: - your use of the upleashed website - downloads of our Excel skills matrices and other resources - professional services that link or refer to these Terms - general use of PulseAI, alongside its product specific terms. Other documents that also apply are: - our Privacy Policy at https://upleashed.com/privacy/ - our Cookie Policy at https://upleashed.com/cookies/ - the PulseAI Terms of Use at https://upleashed.com/pulseai-terms/ for all PulseAI web and mobile use. If there is an inconsistency between: - these Terms of Use, - any product specific terms (such as the PulseAI Terms of Use), and - any written proposal, order, or statement of work we issue, then all documents will be read together where possible. If a conflict cannot be reconciled, the term that is more protective of upleashed (for example by limiting our obligations or liability more) will apply, so far as the law allows and without reducing any non excludable consumer rights. For PulseAI, the PulseAI Terms of Use prevail over these Terms where they cover the same subject.
upleashed offers two broad groups of solutions. 1. Build Team Capability - PulseAI skills matrix - Advanced Excel Skills Matrix - Free Skills Matrix and sector specific variants - guides, articles, and tools to help teams succeed with skills matrices. Strengthen Your Operations - Isle of Man Trade Mark Service - process mapping and operational improvement - project management and delivery support - statistical development and analytics - brand, web, SEO, and app development - digital services, including configuration and technical support. We also publish resources through the Learning Lab and other channels to help organisations and individuals develop skills and improve performance. Services may evolve over time as we add, change, or retire offerings.
Our website and services are designed for professional and organisational use, but individuals who are planning or starting a business may also use them. By using our site or services, you confirm that: - you are at least 13 years old - you are legally able to enter into a contract in your country of residence - if you act on behalf of an organisation, you have authority to bind that organisation - you will use our services only for lawful purposes and in line with these Terms. If you are a consumer, you may have additional rights which these Terms do not override.
Some services require an account, login, or download. When you create or are given an account: - you must provide accurate, current information and keep it updated - you must keep your login credentials confidential and not share them - you are responsible for all activity that takes place under your account, unless you have told us promptly that the account has been compromised. If you download our Excel matrices or other files: - you are responsible for storing and backing them up in your own environment - once the file is saved to your systems, you control the data you put into it and must protect that data under the laws that apply to you - we cannot access or manage those files unless you choose to share them with us, for example during a project. We may suspend accounts or restrict access if we reasonably believe there has been misuse, a security issue, or non payment.
You agree that you will not: - use our website or services in any unlawful or fraudulent way - introduce viruses, malware, or other harmful code - attempt to gain unauthorised access to our systems or data - attempt to copy, decompile, or reverse engineer our tools or code, except where the law gives you a non excludable right to do so - use our content or tools to build a competing commercial product without our written consent - use our services to harass, defame, or unlawfully discriminate against others. You may link to public pages of our site in a fair and lawful way, provided you do not suggest that we endorse you or your organisation where this is not the case. We may remove or block access to content if we reasonably consider it inappropriate, unlawful, or harmful.
We provide several Excel based tools and downloads, including: - Advanced Excel Skills Matrix - Free Skills Matrix Template - industry and sector specific variants and guides.
Unless a specific offer states otherwise, when you purchase an Advanced Excel Skills Matrix: - you receive a non exclusive, non transferable licence - the licence is strictly per team or per project that uses the matrix - you must purchase a separate licence for each team or project where the matrix is used. You may copy the file within that team or project for internal use and backups. You must not: - use one licensed copy across multiple unrelated teams or projects - resell, publish, or redistribute the matrix outside your organisation - upload an unmodified copy to template libraries, marketplaces, or download sites - use the matrix templates to create a competing commercial skills matrix product. We may include technical markers or tracking code within our templates so that we can identify patterns of use that suggest unlicensed sharing. These markers are not used to profile individuals but may be used to contact you about potential licensing issues, in line with our Privacy Policy. If we identify likely unlicensed use of our Advanced Excel matrices, we will start by contacting you courteously and asking you to purchase the appropriate number of licences. If that does not resolve the issue, we may raise an invoice for the licences we reasonably consider to be due and may contact listed company officers using publicly available information, including company registers and professional platforms, to resolve the matter. We will always act proportionately and seek a fair outcome.
Our Free Skills Matrix and related templates are provided for you to use and share more broadly. You may: - download and use the Free Skills Matrix within your organisation - share the Free Skills Matrix with other organisations or individuals, provided that you leave our attribution, branding, and website references intact - recommend the template to others, for example with wording such as “This is a great skills matrix template created by upleashed.com”. You must not: - remove, hide, or alter upleashed branding or attribution within the Free Skills Matrix- represent the template as your own original work - package the Free Skills Matrix within a paid product or service without our written consent.
Our Excel matrices are designed to run locally in your own Microsoft 365 or compatible environment. Once you download a file: - you are the controller of any personal data you enter into it - you are responsible for ensuring that use of the file complies with privacy, employment, and equality laws that apply to you - we are not liable for data loss, corruption, or unauthorised access within your own environment. You should always review outputs, and suitability for your particular use case before you rely on any Excel template.
PulseAI is our AI enhanced skills matrix available as a web platform and mobile app. Use of PulseAI is governed by: - these Terms of Use, and - the product specific PulseAI Terms of Use at https://upleashed.com/pulseai-terms/. If there is any conflict between these Terms and the PulseAI Terms of Use in relation to PulseAI, the PulseAI Terms of Use will prevail. Payment for PulseAI licences is normally processed through the Apple App Store or Google Play Store, so that Apple and Google are remunerated fairly and their platform terms are respected. In some cases, such as larger organisational deployments, we may agree a direct invoiced arrangement with you that refers to these Terms and the PulseAI Terms of Use. Nothing in the PulseAI product or documentation should be treated as formal legal, HR, or financial advice. PulseAI is a support tool that requires human oversight and professional judgement.
We provide a range of professional and digital services, including consultancy, process mapping, project management, statistical development, digital services, and brand, web, SEO, and app development. When you engage us for such services: - the scope, deliverables, timeline, and fees are usually set out in a written proposal, order, or statement of work - that document, together with these Terms and any service specific terms, forms the contract between you and upleashed. Unless we expressly agree otherwise in writing: - our services are advisory and support based - we do not guarantee specific financial, operational, ranking, or traffic outcomes - timescales and milestones are estimates that may change where dependencies, approvals, or external factors move. You remain responsible for: - decisions and actions you take in reliance on our advice or deliverables - running your own internal governance, approvals, and change control - backing up systems and data before any changes are applied - ensuring that anything deployed into your live environment has been tested appropriately.
Our Isle of Man Trade Mark Service supports Manx and other businesses that want trade mark protection for the UK and Isle of Man. We provide practical support on searches, filing strategy, and portfolio management. Important points: - upleashed is not a regulated law firm and Dr Alex J Martin-Smith is not currently admitted to practise as a solicitor, barrister, or advocate, even though he holds an advanced legal qualification.- we do not provide reserved legal activities or formal legal representation in court or before tribunals - we may work with independent, appropriately qualified UK trade mark attorneys or legal professionals where regulated representation is required, for example in contested proceedings. We cannot guarantee that any trade mark application will proceed to registration, remain registered, or stay free from challenge. Official decisions rest with the UK Intellectual Property Office and other authorities, and third parties may raise objections or oppositions. When you use this service you agree that: - you will provide complete and accurate information about the owner, proposed mark, and goods or services - the decision to adopt and use a mark is yours, not ours - our fees and service levels are as described on the Isle of Man Trade Mark Service page or in your specific proposal - we may decline or cease acting if we have reasonable concerns about misuse, conflicts of interest, non payment, or instructions that could breach law or professional standards. You should seek independent legal advice where you need a full legal assessment, contentious representation, or advice outside the scope of the documented trade mark service.
Fees for our products and services are set out on relevant web pages, within app stores, or in written proposals or statements of work. Unless stated otherwise: - prices are in pounds sterling - prices are exclusive of VAT or other sales taxes, which will be added where applicable - invoices are payable within the timeframe shown on the invoice. We may suspend work, restrict access to tools, or withhold deliverables if invoices are overdue.
If an invoice is not paid on time, we may, at the discretion of Dr Alex J Martin-Smith: - charge interest at the statutory rate (for example under the Late Payment of Commercial Debts legislation, where applicable) and/or - charge interest at up to 8% per year above the Bank of England base rate, calculated daily, and - apply reasonable administration charges for chasing payment. We aim to work constructively with clients who are experiencing genuine financial difficulty and will always try to agree a reasonable payment plan. However, we reserve the right to charge interest and take recovery steps where necessary.
We normally do not offer refunds once: - a digital product has been accessed or downloaded, or - a consulting, digital, or trade mark engagement has started, unless we are required to do so by law or we decide to offer a refund as a goodwill gesture. For PulseAI and other app store purchases, the Apple App Store and Google Play refund rules may also apply.
Unless we clearly state otherwise, upleashed owns all intellectual property rights in: - the upleashed website, design, and content - PulseAI and associated frameworks, including our 0 to 5 capability model - our Excel skills matrix templates and guides - training materials, articles, imagery, and other resources we create. You are granted a personal or internal business licence to use the content and tools you access or purchase, in line with these Terms and any specific licence or product terms. You must not: - copy or redistribute our content or tools outside your organisation without consent (other than the permitted sharing of Free Skills Matrices described above) - remove or alter our branding, copyright, or attribution notices - use our trade marks in a way that could confuse others or imply a relationship that does not exist. PulseAi®, upleashed® and related logos are registered trade marks or trade marks of upleashed or associated entities.
For bespoke work such as websites, apps, or custom tools: - once you have paid all fees due for that project, we will assign to you the intellectual property in the specific deliverables created for you, so far as we are legally able to do so - we will retain all rights in our underlying frameworks, methods, generic modules, libraries, and know-how, including any reusable code that we have developed separately or may reuse in other projects - any open-source components remain subject to their own licences; you receive rights to use them under those licences but you do not own them. We may reuse non confidential concepts, structures, and techniques developed while working with you, so long as we do not share your confidential information.
We take privacy and data protection seriously. Our Privacy Policy explains how we collect, use, and protect personal data across our website, tools, and services, including Excel matrices, PulseAI, and professional services. Our Cookie Policy explains the limited use of cookies and similar technologies on our website and how you can control them. By using our site or services you acknowledge that: - you have had the opportunity to read these policies - you will comply with data protection law in your own use of our tools, especially where you enter information about other people - you will obtain any necessary consents or provide appropriate notices where required. If you use PulseAI, additional details about Skills Data and Insights are set out in the PulseAI Terms of Use.
Our website may include links to third party sites, tools, or content, such as video platforms, social networks, booking tools, or analytics services. We do not control those third party sites or services and are not responsible for their content, availability, or privacy practices. Your use of any third party site or service is at your own risk and subject to the terms and policies of that third party. Where we introduce you to professional partners, such as independent trade mark attorneys or legal firms, any engagement you enter into with them is a separate contract between you and that partner.
Information on our website, in the Learning Lab, and in our resources is provided for general information and education. It is not: - legal advice - regulated financial advice - a substitute for professional HR, tax, or compliance advice - a guarantee that any particular result will be achieved. We make reasonable efforts to keep our content accurate and up to date. However, we do not promise that: - the site or any particular page will always be available or uninterrupted - the content is complete, error free, or suitable for every situation. You remain responsible for how you use the information, tools, and suggestions we provide.
Nothing in these Terms excludes or limits our liability for: - death or personal injury caused by our negligence - fraud or fraudulent misrepresentation - any other liability that cannot be limited or excluded by law. Subject to this, and to the greatest extent permitted by law: - our website, digital tools, and services are provided on an “as is” and “as available” basis - we exclude all implied conditions, warranties, and terms, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non infringement. We will not be liable for: - loss of profit, revenue, or anticipated savings - loss of business, contracts, or opportunity - loss or corruption of data - loss of goodwill or reputation - any indirect, consequential, or special loss or damage, arising out of or in connection with these Terms, the website, our tools, or our services, whether in contract, tort, negligence, or otherwise. For any claim related to a paid product or service (including Excel tools, PulseAI licences sold directly by us, consulting, digital projects, or trade mark services), our total aggregate liability to you will be limited to the lower of either: - £1,000, or- the total amount you paid to us for the specific product or project giving rise to the claim. This cap applies to all claims combined, so far as the law allows. If you are a consumer and the law in your country does not allow such a limitation for the type of loss you have suffered, this limitation will apply only to the extent the law permits.
If you are using our services in the course of business, you agree to indemnify and hold harmless upleashed, our directors, officers, employees, and contractors against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: - your breach of these Terms or of any other applicable terms - your misuse of our website, tools, or services - any claim by a third party (including your employees, contractors, or clients) arising from your decisions or actions based on our tools, Excel matrices, PulseAI outputs, or advice, except where the claim arises solely from our own breach or negligence.
18.1 Good faith resolution If a dispute arises between you and upleashed in connection with these Terms or our services, both parties agree to: - first try to resolve it in good faith through informal discussions - then escalate it to a senior decision maker on each side (for upleashed this will normally be Dr Alex J Martin-Smith) - continue good faith discussions for at least 90 days from the point when the issue is formally raised in writing. This 90 day good faith resolution period is agreed by you when you place an order or use our services. It does not stop either party seeking urgent interim relief from a court where this is genuinely necessary, for example to protect confidential information or intellectual property.
18.2 Suspension and termination We may suspend or terminate your access to our website, tools, or services if we reasonably believe that: - you have seriously or repeatedly breached these Terms or other applicable terms - your use presents a security, legal, or regulatory risk - you have not paid fees when due, and the issue has not been resolved. If we end your access: - your right to use our services and tools stops immediately - we may delete or anonymise data associated with your account in line with our Privacy Policy and legal obligations - rights and obligations that by their nature should continue will remain in force, including intellectual property provisions, payment obligations, and limitations of liability. You may stop using our website at any time. To end a paid service or subscription, you must follow the cancellation process described in the relevant product terms or statement of work.
We may update these Terms of Use from time to time, for example to reflect: - changes in our services or business structure - updates in law or regulatory guidance - improvements to clarity or risk management. When we make changes we will: - update the “Last updated” date at the top of this page, and - where changes are material, take reasonable steps to bring them to your attention, for example through a notice on the website, within a product, or by email where appropriate. If you continue to use our website or services after changes take effect, you will be treated as having accepted the updated Terms.
These Terms of Use, and any disputes or claims arising out of or in connection with them or their subject matter, are governed by the laws of the Isle of Man. You agree that the courts of the Isle of Man will have exclusive jurisdiction to settle any such disputes or claims, subject to any mandatory rights you may have under the law of your home country.
If you have any questions about these Terms of Use, please contact us: - General enquiries and support: support@upleashed.com - Data protection: dpo@upleashed.com - Telephone: +44(0) 330 122 122 3 or +44 (0) 7624 21 80 80 - Postal address: upleashed Limited, Sycamore House, Glen Duff, Lezayre, Isle of Man, IM7 2AT, British Isles We will always try to respond promptly and work with you in a fair, constructive way.
This website uses cookies to enhance your browsing experience and provide personalised services. By clicking "accept" or continuing to browse the site, you consent to the use of cookies as described in our Cookie Policy and the collection of your personal data as described in our Privacy Policy.
Accessibility
